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Text-back agent
A text thread where a business answers a customer's text, asks about the job and confirms a time.
A text from the new customer arriving on the business's phone.
A customer who texts back is still deciding, and a reply that sits unanswered can send them to whoever answers first. The text-back agent holds the conversation: it reads every reply and answers it, so nobody on your team has to keep up with the thread.
When a customer replies, the agent reads the reply and answers it. With a voice plan, it carries on the conversation the auto-text starts. It qualifies the customer — what they need, how urgent, whether they are in the service area — then books the appointment, and tells your office.
With a plan, businesses that want the conversation continued by text. On its own, businesses that want texting and no voice agent.
A customer replies by text.
The agent reads the reply and answers it.
It qualifies them: what they need, how urgent, whether they are in the service area.
It books the appointment.
It notifies your office.
Holds the conversation; qualifies; books.
Text messages start once SMS registration for this use is approved.
$159/mo with a voice plan, no setup fee. On its own, $259/mo plus $519 setup.
Built in about 2 business days after purchase.
Your first month starts the day your agent goes live. Cancel anytime.
30-day money-back guarantee on your first monthly fee. Setup fee not included.
A routing number that can receive texts; you keep your own number and carrier.
You pay once at checkout: the setup fee and your first month together. Your first month starts when your agent goes live, not when you pay — or 30 days after you pay if we're still waiting on you.
Cancel anytime. There is no contract and no cancellation fee. After day 30 the agent runs to the end of the paid month, then billing stops.