Refund and Cancellation Policy

The short version

• Try it for 30 days of real work. If you're not happy, we refund your first monthly fee.
• You pay once at checkout: the setup fee and your first month together. Your first month starts when your agent goes live, not when you pay — or 30 days after you pay if we're still waiting on you.
• The 30-day guarantee starts the same day as your first month.
• Cancel before your first month starts and we refund your first monthly fee in full.
• The setup fee is not refunded, unless we can't deliver a working agent. It pays for building your agent, and that work is done before you go live.
• Cancel anytime, agent by agent. No contract, no cancellation fee.
• Come back anytime without paying setup again for the same agent.

1. The 30-day money-back guarantee

If your agent isn't right for your business, tell us within 30 days of your first month starting and we'll refund your first monthly fee in full. You don't need to give a reason.

When the 30 days start. On the day your first month starts. That is your go-live date — the first day your agent answers a real call, sends a real text, or answers a real visitor on your website — or 30 days after you pay if we're still waiting on something from you, whichever comes first. Time we spend building and testing doesn't count.

What your first order is. Everything you buy at your first checkout. That might be a voice plan with other agents, or a single agent bought on its own. If one of those agents goes live later than the others (an agent that texts can wait on the phone carriers, for example), it is still part of your first order.

What we refund. The first monthly fee of every agent in your first order, in full.

Auto-text is included with every voice plan at no extra charge. It has no monthly fee of its own, so refunding your voice plan's first monthly fee refunds everything you paid for it.

What we don't refund.

• The setup fee.
• Overage for minutes your agent already handled.
• Agents you buy after your first checkout.

What happens when you ask for a refund. Your agents stop the same day. We send the refund to the card or bank account you paid with within 10 business days. Your bank may take a few more days to show it.

Once per business. You can use the guarantee once. It doesn't apply again if you come back later, sign up under a different email, or add another location of the same business. A business is identified by its legal name, tax ID, address and main phone number.

What it covers. Agent subscriptions only. It does not cover websites, systems, apps or custom agents. Those have their own terms, agreed before the work starts.

2. The setup fee

You pay the setup fee once, at checkout, together with your first monthly fee. The setup fee covers building your agent: setting it up for your business, connecting it to what it needs (your phone, and your calendar on Book plans), and testing it before it goes live.

Auto-text has no setup fee. Neither does the text-back agent when you buy it with a voice plan.

The setup fee is not refunded, including under the 30-day guarantee, with one exception:

If we can't deliver a working agent for reasons on our side, we refund the setup fee in full.

3. Cancelling

You can cancel anytime, one agent at a time or all of them. There's no contract and no cancellation fee.

How to cancel. Use the billing portal link in any receipt email, or email team@krmconsulting.ai from the email address on your account. We confirm within one business day.

What happens when you cancel:

Any overage you used before your agent stops goes on one final invoice.

One thing you need to do. If you cancel a voice plan, turn off call forwarding to your agent on the day it stops. We'll remind you. Calls forwarded after that won't be answered by the agent.

Cancelling a voice plan but keeping your other agents. Your other agents keep running. Auto-text stops with the voice plan, because it is part of it. Any agent you pay a with-a-voice-plan price for moves to its on-its-own price. We email you at least 30 days before that applies, and it starts on your first billing date after the email. There is no new setup fee. If you don't want to keep it at the new price, cancel it before then and you won't be charged it. Today this changes only the text-back agent, from $159 to $259 a month.

4. Coming back

If you cancel and come back later, you don't pay the setup fee again for the same agent. You pay your first monthly fee when you come back, and it starts on your new go-live date. If you come back on a plan that needs more setup, such as moving from an Answer plan to a Book plan, you pay the difference in setup fee. If you come back on a smaller plan, there's nothing extra to pay, and no credit for the setup fee you already paid.

The 30-day guarantee doesn't apply to a returning subscription.

5. If something goes wrong on our side

We charged you by mistake. We refund or credit the difference once we confirm it, whenever you tell us.

Your agent is down for more than 24 hours in a row because of a problem on our side. Ask us and we credit that time, prorated from your monthly fee, against your next invoice. This credit is the only remedy for downtime. Outages caused by your phone carrier, your call forwarding, or a service outside our control aren't covered.

6. How refunds are paid

Refunds go back to the card or bank account you paid with. We don't refund in cash or to a different account.

Questions

Email team@krmconsulting.ai. Refund and cancellation requests go to the same address.

This page is part of our Terms of Service and Billing Terms.