Customer support — Voice Agents

Get the highlights

What it takes off you

The same handful of questions all day — are you open, do you cover my area, what does this usually run, when is somebody coming. Every one of them takes a person off the work you are actually paid for.
How it works

It answers from your own material: your hours, your service area, the pricing ranges you set, the status of a booking. Anything it does not have an answer for, it escalates to a person or takes as a message, and every call is logged either way.
Who it is for

Businesses whose staff lose time answering the same handful of questions all day.

How it works

1
A customer calls with a routine question.
2
The agent answers from your knowledge base — hours, service area, pricing ranges you set, appointment status.
3
Anything it cannot answer, it escalates to a person or takes as a message.
4
It logs the call.

Answers and takes messages by default. On the Book plans, it can book the caller too.

Pricing

Part of the AI receptionist. Runs on the Answer plans.

See the Answer plans

30-day money-back guarantee

30-day money-back guarantee on your first monthly fee, counted from go-live. Setup fee not included.

It covers your first order: the first monthly fee of everything that goes live on your first go-live date.
Add-ons you buy later are not covered.
Once per business. It does not apply again if you come back later.
The setup fee is not refunded. The one exception: if KRM can't deliver a working agent for reasons on its side, it is refunded in full.
A refund inside the first 30 days stops the agent the same day.
If you come back later, there is no second setup fee for the same agent.

Questions

Do I keep my own number?

You keep your own number and carrier. Calls forward to a routing number on KRM's account after a set number of rings, so the agent only picks up what your team does not.

What do you need from me?

Knowledge-base content (hours, service area, pricing ranges you set); escalation rules; calendar access on the Book plans.

How is this priced?

Part of the AI receptionist. Runs on the Answer plans. There is no separate setup or monthly fee for it.

Can I cancel?

Cancel anytime. There is no contract and no cancellation fee. After day 30 the agent runs to the end of the paid month, then billing stops.

Talk it through first.

A 30-minute call. No obligation.

Book a call See all voice agents

Answers common customer questions by phone, day or night.

Get the highlights

What it takes off you

How it works

Who it is for

How it works

Pricing

30-day money-back guarantee

Questions

Talk it through first.